How do I reserve my items?
Contact us through our website or by email. To receive a quote, please send us a complete list of all items you are interested in, along with your event location and date and time. To book, we require a signed job contract along with a 50% reservation deposit that goes towards your total payment.
Is my reservation deposit refundable?
Since we are reserving the items and services specifically for your event and are unable to provide those to anyone else, the reservation fee is non-refundable.
Can I make changes to my order after it is placed?
Yes, of course! Outside of 30 days prior to your event, you may adjust your order as you please. Keep in mind that the reservation deposit is non-refundable, so if you were to reduce more than 50% of your order, you would be forfeiting a portion of your reservation deposit. Final payments are due 14 days prior to your event. You may always add to your order, as long as we have the additional items available.
Do you have an order minimum for delivery and setup?
We do have an order delivery minimum of rental items that must be met to qualify to purchase delivery services. This minimum differs based on date of services provided.
When will you deliver my items?
This is reliant upon yours and the venues restrictions and needs. Many venues require same day delivery and allows two hours for set up. Delivery and pickup, and labor if your rental require us to set up, does have an additional charge.
What if there is bad weather on the day of my event?
We certainly hope that the weather is great on the day of your event! Unfortunately, the weather in Florida is very unpredictable. We strongly recommend that you obtain Event Insurance and have a backup plan in place in the event of bad weather. Please note that we do not offer any refunds in the event of bad weather, as it is completely outside of our control.
Can I pick up items that I rent?
We do have self-service pick-up items that require no order minimum. Items such as the floral arch and dance floor require delivery and setup services and can not be set up but customers. These rentals require a person physically at the location of the event to build and take down.